Refund policy

Returns & Exchanges Policy

At KHAM, we aim to provide a clear and seamless shopping experience. Please review the size, color, and product details carefully before completing your order.

We do not accept returns or exchanges due to a change of mind or because an incorrect size or color was selected after the order has been received, except where otherwise required by applicable law.

If you receive an item that is defective, damaged, incomplete, incorrect, or materially different from the description shown on our website, please contact us as soon as possible, preferably within 24 hours of receiving your order, and provide clear photos of the item and packaging. Once the case has been reviewed, KHAM will provide the appropriate remedy in accordance with the circumstances and applicable UAE law, which may include repair, replacement, or refund where applicable.

Size Selection:
Selecting an unsuitable size does not constitute a product defect. Where alteration is possible, customers may contact us to check whether the item can be adjusted. The customer will be responsible for collection, redelivery, and any alteration charges agreed in advance.

Order Cancellation:
Cancellation may be requested before the order enters preparation. Once preparation or shipping has started, cancellation cannot be guaranteed.

Condition of Returned Items:
Any item accepted for return or exchange must remain in its original condition, unused, unwashed, and unaltered, with its tags and original packaging where reasonably possible.

KHAM is not responsible for damage resulting from misuse, improper washing or care, or failure to follow the garment-care instructions.

Nothing in this policy limits any mandatory consumer rights provided under applicable UAE law.